A collection agency will use their incassobureau kosten and database to locate nonpaying customers and contact them via phone, letter, email or in-person to collect on your unpaid invoices. The agency will communicate with your customer to settle an agreement for full or partial payment, and will keep you updated on the progress of their work.

The best debt collection agencies will design custom collection strategies to meet the needs of your business and industry, and stay abreast of new legislation or trends that affect your company. Choosing a collection agency that can adapt to your company’s unique needs will reduce the cost of collections, increase the success rate and allow you to focus on your core business operations.

Customer Relations and Debt Recovery: Balancing Act with a Collection Agency

Before you hire a collection agency, ask them about their licensing requirements for your state. It’s important that the agency you choose abides by all laws and rules for collecting debt, as well-informed debtors won’t hesitate to sue if they believe you are breaking the law.

You should also discuss fees with the agency you’re considering. Generally, you won’t pay the agency until they’ve collected money for you, and they will take a percentage of the recovered amount. It’s also worth asking what their negotiating tactics are, as some are more aggressive than others.

If all else fails, a top-tier debt collection agency will be able to file a lawsuit on your behalf and take the debtor to court for unpaid invoices. This can be expensive and should be the last resort if you aren’t able to recover your debts through other means.